University Station Alliance

Linking public broadcasting stations and their university partners since 2001

Sample Job Description: Unit Info Services Support Analyst

This is a description of a staff Job at [LICENSEE], NOT a Job Opening Announcement. Look for Current Job Openings and then Apply Online or use [LICENSEE]’s Staff JobFinder to be notified of vacancies for jobs of interest to you.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


Under general supervision, provides integrated, advanced technical and user support to a major, multifaceted organizational unit of the University. Researches, analyzes, and defines complex user problems and requirements, independently develops comprehensive program specifications, and devises computer programs and associated procedures. Provides a wide range of technical support, problem resolution, and educational services to users on both hardware and software issues.


  1. Analyzes current and proposed departmental/user hardware and software systems; develops and maintains complex systems for the various constituencies within the unit.
  2. Analyzes and solves problems related to complex computer applications and systems for faculty, staff, and/or students within the unit; provides a wide range of in-depth technical assistance and guidence to unit user support staff.
  3. Writes various structured programs as required to support unit systems, using technologically current programming language.
  4. Uses established fact-finding procedures, knowledge of pertinent work processes and procedures, and familiarity with related programming practices, system software, and computer equipment to provide required analysis of business and/or scientific problems.
  5. Provides individual and/or group instruction and training to students, faculty, and/or staff on computer technologies.
  6. Provides technical support for new technologies within the unit; may serve as project leader for unit-wide technology projects.
  7. Reviews, evaluates, and recommends solutions for hardware and software acquisitions.
  8. Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems; participates in professional development activities as appropriate.
  9. May provide function guidance and direction to lower graded staff and/or student employees performing the same or similar work.
  10. Performs miscellaneous job-related duties as assigned.


Technical certificate, or equivalent coursework or training in a directly related area with 5 to 7 years of directly related experience; directly related, completed degrees from accredited institutions may be substituted for experience on a year-for-year basis.


  • Ability to communicate effectively, both orally and in writing.
  • Knowledge of theater and/or public events staging procedures, techniques and facilities.
  • Ability to develop and deliver presentations.
  • Knowledge of theatrical lighting techniques and equipment.
  • Ability to analyze technical proposals and to expand upon them or develop alternatives.
  • Ability to communicate technical information to non-technical personnel.
  • Ability to understand and follow specific instructions and procedures.
  • Ability to analyze complex computer problems and provide solutions.
  • Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment.
  • Knowledge of current technological developments/trends in area of expertise.
  • Ability to evaluate emerging technologies and identify their potential impact within the existing environment.
  • Knowledge of established programming procedures and programming languages.
  • Ability to plan, design, and implement computer systems and applications.
  • Skill in organizing resources and establishing priorities.
  • Knowledge of computer flow charts and of programming logic and codes.
  • Skills in planning, organizing, and adapting within a multi-tasking environment.


  • Work is normally performed in a typical interior/office work environment.
  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.

The [LICENSEE] provides all training required by OSHA to ensure employee safety.